Help Desk Analyst
Employment type
Full-time
Work setting
On-site
Location
Columbus, OH
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Help Desk Analyst role is a remote position supporting statewide child-serving systems. Compensation is not specified in the posting, and this role supports the DCY program initiatives. This role exists to provide Tier 1 technical assistance and program support. It contributes to the team by helping providers and county staff navigate systems, resolving issues, and ensuring secure access to automated platforms.
What you'll do
- Provide Tier 1 help desk support
- assist with system navigation and payment processing
- validate user identity
- analyze payment errors
- develop training materials
- serve as a liaison with state agencies.
What we're looking for
- Skills & competencies
- full-timeday shiftremotehelp deskcustomer servicecase managementadministrative supportcontractno on-call
- Work arrangement
- Weekend coverage required
Why this role
Requires strong organization and communication skills for human services systems.
About the employer
COOLSOFT is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Administrative Management and General Management Consulting Services
- Occupation code
- 15-1241.00
You'll be redirected to the employer's application page.
Listing ID: d4a50c09-d5b6-4d7b-adee-7113d3231876