Service Delivery Technician — IT Service Desk

Job overview

The Service Delivery Technician — IT Service Desk role is onsite in Phoenix, AZ. Compensation is not specified. Clayco’s Service Delivery Team provides technical support to employees, including executive staff, across the company. As a first line of support, the technician handles incoming calls, emails, tickets, and walk-ups; troubleshoots and documents incidents and requests; resolves or escalates issues; and supports accounts, meetings, workstations, and security-related incidents. The posting also specifies rotating after-hours and on-call support and required travel to serve clients and projects regionally and nationwide.

What you'll do

• Triage, troubleshoot, and document user incidents and requests
• provide support to executive staff when needed
• administer Active Directory and Exchange accounts
• prioritize and escalate issues
• support audio/video meetings
• provide first-line analysis of security incidents
• perform workstation setup and cable management
• update knowledge-base documentation
• provide rotating after-hours and on-call support
• travel as required.

What we're looking for

Skills & competencies

service delivery technician

it service desk

phoenix az

clayco

technical support

servicenow

active directory

exchange

audio/video support

rotating on-call

travel required

customer service

Work arrangement

• Weekend coverage required

Benefits & perks

• Discretionary annual bonus
• medical, dental, and vision plans
• 401(k)
• paid time off and company holidays
• employee assistance program
• flexible spending accounts
• life insurance
• disability coverage
• learning and development programs.

Why this role

Rotating after-hours and on-call support; travel required to serve regional clients and nationwide projects.

About the employer

Clayco is hiring for this role. Industry: Engineering Services. Sector: 54.