Guest Service Representative

Job overview

The Guest Service Representative role is onsite at Barkers Island Inn in Superior, WI. Pay is $15–$18 per hour. The role supports hotel guests and daily operations at the inn, operated by Oliver Hotels & Resorts. The representative welcomes and processes guests, responds to questions and concerns, and helps maintain accurate guest accounts and professional public areas. The role also supports hotel operations by sharing information about services and facilities, assisting other departments, and providing requested amenities and general assistance.

What you'll do

• Address guest inquiries and concerns promptly
• register guests at arrival and departure
• communicate professionally by telephone
• listen and anticipate guest needs
• maintain clean public areas and the hotel office
• use selling techniques to support revenue and occupancy
• maintain accurate guest accounts
• process departmental reports
• assist other departments and deliver amenities as requested.

What we're looking for

Skills & competencies

guest service representative

hotel guest services

guest check-in

guest check-out

front desk

guest accounts

customer service

superior wi

barkers island inn

oliver hotels & resorts

$15-$18/hr

hotel operations

Work arrangement

• Weekend coverage required

Why this role

The role combines front-desk guest service with support for hotel operations, guest accounts, departmental reports, and local-area information.

About the employer

Oliver Hotels & Resorts is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.