Call Center Representative
Compensation
$12.65 – $14.51 /hr
Employment type
Full-time
Work setting
On-site
Location
Las Cruces, NM
Schedule
Day shift
Posted
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Job overview
The Call Center Representative is an onsite role based in Las Cruces, NM, with a salary range of $12.65 to $14.51 per hour. This position supports the customer experience and business process outsourcing operations at MCI Careers, a rapidly growing tech-enabled business services company. This role exists to handle inbound and outbound customer interactions, resolve inquiries, and provide service that meets company quality standards. The representative contributes to the team's performance targets by maintaining professional communication and accurately documenting customer interactions in the CRM system.
What you'll do
- Managing high-volume inbound/outbound calls
- providing product and billing information
- resolving customer concerns
- documenting interactions in CRM
- following scripts and compliance procedures.
What we're looking for
- Skills & competencies
- full-timeday shiftlas cruces nmcall centercustomer serviceinboundoutboundentry levelonsite$12.65-$14.51/hr
- Work arrangement
- Weekend coverage required
Why this role
Fast-growing company; tech-enabled business services; career development opportunities.
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
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Listing ID: d47bcbdf-ac1a-43b4-885b-ae0f00e14e5a