Customer Service Representative / Receptionist

Job overview

The Customer Service Representative / Receptionist role is office-based at Steven Collision Center in Harrisonburg, VA. Compensation is not specified. The front office supports customers throughout the vehicle repair process and the Collision Center’s daily administrative operations.

What you'll do

• Greet customers and visitors
• answer and direct calls
• assist with questions, appointments, and estimate scheduling
• communicate repair updates by phone, text, and email
• coordinate with estimators
• maintain customer records
• perform filing, data entry, and scheduling
• and address concerns or escalate them when needed.

What we're looking for

Skills & competencies

customer service

receptionist

collision center

automotive

bilingual english and spanish

customer updates

appointment scheduling

office administration

harrisonburg va

steven automotive

medical insurance

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance, 401(k), paid time off, paid training and development, and employee discounts.

Why this role

Bilingual English and Spanish is required. Automotive or collision center experience is a plus; previous receptionist, office administration, or customer service experience is preferred.

About the employer

Steven Automotive is hiring for this role. Industry: Automotive Body, Paint, and Interior Repair and Maintenance. Sector: 81.