Customer Service Associate

Job overview

The Customer Service Associate position is onsite in Austin, TX, with pay of $24–$27 per hour. The role combines customer support and sales responsibilities for J&T GROUP INC. The associate helps customers understand product and service options, resolves concerns, and supports sales and team goals. By maintaining positive customer relationships and documenting interactions when needed, the role contributes to a consistent customer experience.

What you'll do

• Provide friendly and efficient customer service
• understand customer needs and recommend suitable products or services
• answer inquiries and resolve issues
• maintain product and promotion knowledge
• support sales activities and team goals
• document customer interactions when necessary
• collaborate with teammates and represent the brand professionally.

What we're looking for

Skills & competencies

customer service associate

full-time

$24–$27/hr

customer support

sales

product recommendations

issue resolution

customer relationships

paid training

mentorship

career growth

health insurance

dental insurance

vision insurance

austin tx

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid training, ongoing mentorship, career growth opportunities, and performance-based incentives.

Why this role

No prior experience is required; paid training and ongoing mentorship are provided, with career growth opportunities and performance-based incentives.

About the employer

J&T GROUP INC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.