Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Youngstown, OH. Compensation is not specified. The posting describes a six-month contract with the possibility of extension. The representative handles customer contacts and orders while working to meet or exceed customer care standards. The role provides clear answers, documents and follows up on complaints, and coordinates with other departments to resolve customer concerns and support product satisfaction.

What you'll do

• Answer incoming customer calls and enter orders
• respond to customer questions and concerns by phone, email, and chat
• communicate product promotions and services
• process orders accurately and promptly
• document complaints and facilitate resolution
• redirect customers when needed and follow up on issue status
• collaborate with team members and other departments
• attend team meetings and participate in training.

What we're looking for

Skills & competencies

customer service representative

youngstown oh

integrated resources

customer calls

order entry

phone

email

chat

complaint resolution

customer care

8 am–5 pm

six-month assignment

Work arrangement

• Weekend coverage required

Why this role

Work hours are 8:00 a.m.–5:00 p.m. Closed-toe shoes are required. The assignment is six months with a possibility of extension.

About the employer

Integrated Resources, Inc is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.