Field Engineer | Tampa, FL
Employment type
Full-time
Work setting
On-site
Location
Tampa, FL
Schedule
Day shift
Posted
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Job overview
The Field Engineer role is onsite in Tampa, FL. Compensation is not specified. Heunets is seeking a Level 1 field engineer to provide technical support to end users. The role resolves basic hardware, software, and peripheral issues, performs standard PC imaging, and provides supervised smart-hands assistance. Accurate ticket updates, guided troubleshooting, and responsive customer service help maintain end-user support operations.
What you'll do
- Provide onsite and desk-side support for hardware and standard office software
- troubleshoot PC issues using established procedures or direction from Level 2 engineers or the SPOC
- complete incidents and service requests within defined SLAs and update tickets daily
- assist with basic data backup and restoration
- provide supervised data-center smart-hands support such as checking cable connections, status lights, or daily tape changes.
What we're looking for
- Skills & competencies
- field engineertampa flheunetslevel 1 supportonsite supportdesk-side supportoffice 365pc imaginghardware troubleshootingticket managementdata backupsmart hands
- Work arrangement
- Weekend coverage required
Why this role
The posting identifies the role as a 1099 independent contractor and requires proficiency in English and the local language, written and verbal.
About the employer
Heunets is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Facilities Management Services
- Occupation code
- 15-1232.00
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Listing ID: d44645d6-2e2b-41b4-9861-47ef5a62d6d3