Customer Service Representative, E-Commerce Department

Job overview

The Customer Service Representative, E-Commerce Department role is onsite in Birmingham, AL. Compensation is not specified; the posting describes pay as competitive. The Monday–Friday schedule is 7:00 a.m.–4:00 p.m. CST. The role supports Aeroflow Sleep’s customer service team and helps CPAP users understand and order sleep therapy supplies. The representative provides responsive, accurate support across phone, chat, email, and fax, helping customers navigate supply orders and therapy-related equipment questions. By coordinating documentation with medical offices and other partners, maintaining accurate records, and meeting team performance expectations, the role supports effective customer service and successful sleep therapy.

What you'll do

• Provide compassionate support to CPAP users by phone, chat, and email
• serve as a liaison with medical offices, testing facilities, and other CPAP dealers to obtain documentation
• communicate information needed for accurate orders
• use multiple programs to track documentation
• provide basic supply and equipment troubleshooting
• collaborate with Aeroflow Sleep teams
• meet team and individual KPIs
• maintain HIPAA and patient confidentiality
• and follow applicable laws, regulations, and policies.

What we're looking for

Skills & competencies

customer service representative

e-commerce

birmingham al

aeroflow

aeroflow sleep

monday-friday

7:00 a.m.-4:00 p.m. cst

cpap

sleep therapy

phone support

chat support

email support

hipaa

high school diploma or ged

Work arrangement

• Weekend coverage required

Benefits & perks

• Health plans with FSA or HSA options
• dental and vision insurance
• optional life insurance
• 401(k) with company match
• parental leave
• paid holidays
• PTO accrual from day one
• employee assistance programs
• and additional parental benefits including fertility stipends, diapers, and a breast pump.

Why this role

Requires a high school diploma or GED and at least one year of customer service-related experience. Benefits include health plans with FSA or HSA options, dental and vision insurance, optional life insurance, 401(k) with company match, parental leave, paid holidays, PTO accrual from day one, and employee assistance programs.

About the employer

Aeroflow is hiring for this role. Industry: Home Health Care Services. Sector: 62.