Warranty Coordinator

Job overview

The Warranty Coordinator role is onsite in Inwood, NY, and compensation is not specified. Laundrylux supplies commercial laundry equipment and related services in North America. The coordinator supports customers and service teams by processing warranty cases and orders, researching parts, arranging service, and maintaining accurate case and equipment records.

What you'll do

• Support customers by phone and email
• process warranty cases, sales orders, claims, and return material authorizations
• research and confirm parts
• provide technical documentation and troubleshooting support
• enter case, warranty, and RMA data in Epicor
• prepare failure reports and commercial invoices
• update back-order ship dates
• dispatch and follow up on service requests
• register equipment and create customer accounts.

What we're looking for

Skills & competencies

warranty coordinator

inwood ny

laundrylux

customer support

warranty processing

parts research

technical support

epicor erp

rma processing

call center

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision plans, life insurance, 401(k) matching, paid time off, paid holidays, profit sharing, referral and mentorship programs, company-sponsored training, and tuition reimbursement.

Why this role

The posting seeks ERP data-entry experience, proficiency with Microsoft Excel, Teams, and Word, and 3–5 years of technical support and customer service experience.

About the employer

Laundrylux is hiring for this role. Industry: Other Commercial Equipment Merchant Wholesalers. Sector: 42.