Contact Center Technical Support Representative

Job overview

The Contact Center Technical Support Representative role is onsite in Tampa, FL. The posting states pay of $14 per hour. MCI delivers customer experience, business process outsourcing, and cloud technology services through contact center operations. The representative provides first-level technical assistance to customers, helping resolve hardware, software, connectivity, setup, and product questions. The role documents support interactions, escalates unresolved issues, and works toward resolution-time, customer-satisfaction, and accuracy targets.

What you'll do

• Respond to technical support calls, emails, and chats
• troubleshoot hardware, software, and connectivity issues
• guide customers through solutions and product configurations
• escalate unresolved issues to higher-level support or engineering
• document interactions and solutions in the ticketing system
• maintain knowledge of products and system updates
• meet performance targets.

What we're looking for

Skills & competencies

technical support

contact center

tampa fl

mci

customer support

troubleshooting

hardware

software

connectivity

ticketing system

english and spanish

$14/hr

it helpdesk

Work arrangement

• Weekend coverage required

Why this role

Requires 1–2 years of contact-center technical support or IT helpdesk experience and fluency in English and Spanish. High school diploma or GED required; IT or computer science diploma or degree is a plus.

About the employer

MCI Careers is hiring for this role. Industry: Other Business Service Centers (including Copy Shops). Sector: 56.