Medical Claims Associate — Hybrid

Job overview

The Medical Claims Associate — Hybrid role is hybrid in Lincoln, NE, with three days in the office and two days remote; applicants must reside within one hour of Lincoln. Compensation is $49,000–$58,000 per year. The organization supports people serving rural electric cooperative communities by helping members understand healthcare coverage. The associate assists members with medical and vision claims, benefits, and payment questions. By researching concerns, explaining coverage, documenting interactions, and following through on resolutions, the role helps members navigate healthcare benefits accurately and with support.

What you'll do

• Answer approximately 20–25 calls daily about benefits and claims
• explain Explanation of Benefits statements, claim status, and payment information
• assist with deductible, copay, and eligibility questions
• research concerns across multiple systems
• resolve routine issues and escalate complex questions
• document interactions and next steps
• track follow-up tasks while protecting confidential member information.

What we're looking for

Skills & competencies

medical claims associate

lincoln ne

hybrid

three office days

two remote days

healthcare claims

medical and vision benefits

member service

claims research

call center

$49,000–$58,000/year

pension plan

Work arrangement

• Weekend coverage required

Benefits & perks

• Exceptional benefits package including a pension plan.

Why this role

Hybrid schedule of three office days and two remote days; eight openings are listed. Relevant customer service, insurance, medical office, healthcare administration, or similar experience is sought; familiarity with claims and benefits administration is preferred.

About the employer

The Reserves Network Inc is hiring for this role. Industry: All Other Insurance Related Activities. Sector: 52.