Customer Advisor Supervisor (Deaf and Disabled Telecommunications Program)

Job overview

The Customer Advisor Supervisor is an onsite role based in Austin, TX, with a salary range of $75,000–$85,000 per year. This position supports the Deaf and Disabled Telecommunications Program by overseeing daily operations and managing the Customer Advisors team. This role exists to ensure high-quality service delivery and compliance with state and organizational standards. The supervisor is responsible for training, performance monitoring, and resolving escalated customer inquiries to maintain program effectiveness.

What you'll do

• Lead and supervise the team of Customer Advisors
• organize training and development sessions
• monitor and evaluate performance
• manage scheduling and task allocation
• coordinate with the Field Operations Director
• analyze interaction records to identify trends
• ensure adherence to privacy and security protocols
• resolve escalated complaints
• prepare performance reports.

What we're looking for

Skills & competencies

full-time

day shift

austin tx

customer service

supervisor

management

telecommunications

deaf services

onsite

salary $75k-$85k

Work arrangement

• Weekend coverage required

Benefits & perks

• Not specified

Why this role

Requires 3+ years of statewide program leadership and 5+ years of team supervision; American Sign Language proficiency and bilingual fluency are preferred.

About the employer

Communication Service for the Deaf, Inc is hiring for this role. Industry: Services for the Elderly and Persons with Disabilities. Sector: 62.