Personal Lines Insurance Customer Service Representative

Job overview

The Personal Lines Insurance Customer Service Representative role is an in-person position in Tampa, FL, supporting licensed insurance agents. Compensation is not specified. Morgan Insurance Services is part of Morgan Auto Group, which operates auto dealerships in Florida. The representative manages customer communications and service requests, supports policy administration, and assists with renewals and retention. Timely follow-up and accurate handling of customer information help agents serve policyholders and maintain existing business.

What you'll do

• Monitor and route voicemails, texts, faxes, emails, and system alerts
• answer service-line calls
• handle customer contact updates, lienholder changes, billing, claims reporting, and general questions
• process returned mail
• contact customers after claims
• follow up on carrier requirements
• assist with renewals and rewrites
• cross-sell additional insurance products
• follow communication procedures and policies.

What we're looking for

Skills & competencies

insurance customer service

personal lines

in-person

licensed agent support

policyholder support

renewals

claims reporting

tampa fl

morgan insurance services

Work arrangement

• Weekend coverage required

Benefits & perks

• Company-paid employee health insurance and life insurance
• 401(k) and HSA company contributions
• paid time off
• holidays
• job training
• advancement opportunities.

Why this role

Prior personal-lines insurance customer service experience required; 4-40 or 20-44 license required; English-Spanish bilingual ability is a plus.

About the employer

Morgan Auto Group is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.