Program Support Manager (PSM) — Passport Services

Job overview

The Program Support Manager (PSM) works onsite at Passport Headquarters in Washington, DC. The posting lists an annual salary range of $122,319–$150,000. The role leads operations under the Passport Headquarters Program Support Services program for the Department of State’s Bureau of Consular Affairs, Passport Services. The PSM manages personnel, performance, and daily operations to meet contract requirements and government standards. Oversight of passport records management, authentications, lost or stolen passport processing, and administrative functions supports reliable service and compliance with internal controls.

What you'll do

• Oversee daily operations at Passport Headquarters and ensure performance meets contract requirements and government standards
• liaise with Department of State management
• manage personnel, including hiring and staffing decisions
• assign staff in response to workload and provide daily reporting
• ensure compliance with internal controls, standards of conduct, Privacy Act, and PII requirements
• develop and retain cleared staff
• deliver performance data and reports
• drive process improvements
• resolve operational issues
• participate in meetings and inter-agency coordination
• ensure contract conformance.

What we're looking for

Skills & competencies

program support manager (psm)

passport services

washington dc

dane llc

full-time

$122,319–$150,000

active secret clearance

department of state

operations leadership

passport records

compliance

personnel management

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• company parties
• dental, health, and vision insurance
• paid time off
• training and development
• tuition assistance.

Why this role

Active Secret clearance and bachelor’s degree required. PMP certification preferred; requires eight years of progressive management experience, including four years managing a comparable team and four years managing seasonal or temporary staff.

About the employer

DANE LLC is hiring for this role. Industry: Facilities Support Services. Sector: 56.