Member Advocate 1

Job overview

The Member Advocate 1 role is primarily remote after a required 10-week onsite training period, with periodic office attendance in Indianapolis, IN. The listing describes competitive compensation but does not specify numeric pay. Indiana Public Retirement System serves public employees, retirees, and participating employers and manages pension benefits. The advocate answers member and employer questions, explains retirement plan provisions, and coordinates issue resolution across the organization. Accurate documentation, research, and collaboration help members receive clear information and timely support for retirement and disability processes.

What you'll do

• Answer questions and resolve issues related to retirement and disability processes and plan provisions
• welcome and direct members and guests
• request missing information and communicate account status and timelines
• explain retirement plan benefits
• document customer contacts
• research complex issues and coordinate with appropriate departments
• identify service-process improvements
• participate in training.

What we're looking for

Skills & competencies

member advocate

customer service

public retirement system

indianapolis in

indiana public retirement system

remote flexibility

indiana residency required

pension benefits

retirement plans

member support

10-week onsite training

37.5 hours weekly

Work arrangement

• Weekend coverage required

Benefits & perks

• Healthcare coverage
• employer-funded pension plan
• deferred compensation plan
• HSA and FSA
• 12 paid holidays, or 14 during election years
• paid leave
• tuition and credential reimbursement
• group life insurance
• employer-paid downtown parking.

Why this role

Requires Indiana residency and proximity to Indianapolis; after 10 weeks of onsite training, the schedule includes two weeks in the office every 3–4 months, with the remainder remote.

About the employer

Indiana Public Retirement System is hiring for this role. Industry: Pension Funds. Sector: 52.