Patient Services Manager

Job overview

The Patient Services Manager role is onsite in Dallas, TX; compensation is not specified. The position supports Key-Whitman Eye Center’s patient services operations and its goal of providing innovative and superior eye care. The manager oversees daily call center operations and leads patient service representatives to support positive patient experiences. Staff development, service quality, and process improvement help the team meet scheduling and patient satisfaction goals.

What you'll do

• Lead and mentor patient services representatives
• interview, hire, and train new team members
• manage performance evaluations and department supervision
• work with the Patient Services Supervisor on scheduling and patient satisfaction goals
• refine processes and procedures
• respond to patient questions about procedures, pricing, scheduling, and insurance
• monitor time-off requests and approve timecards
• coordinate communication across onsite, remote, and clinic teams
• maintain training and reference documents.

What we're looking for

Skills & competencies

patient services manager

patient service representatives

call center operations

eye care

staff leadership

patient scheduling

patient satisfaction

dallas tx

key-whitman eye center

hipaa

emr systems

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• health savings account with employer contribution
• life insurance
• paid time off
• 401(k) with company match.

Why this role

The listing title says “Patient Care Representative Supervisor,” while the description identifies the position as Patient Services Manager and describes call center leadership responsibilities.

About the employer

Key-Whitman Eye Center is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.