Customer Service Representative, Collision Repair

Job overview

The Customer Service Representative, Collision Repair role is onsite in New Salisbury, IN. Compensation is $18–$24 per hour, based on experience and skill level. Martin’s Body Shop is a locally owned collision repair company focused on safe, proper, high-quality repairs and customer experience. The representative guides customers through the repair process, keeps them informed, and coordinates with estimators, technicians, and insurance partners. The role helps customers feel informed and supported from vehicle drop-off through delivery while maintaining accurate records and office workflow.

What you'll do

• Serve as the first point of contact in person and by phone
• provide a professional and empathetic customer experience
• assist customers from vehicle drop-off to delivery
• communicate repair updates
• coordinate scheduling and vehicle intake
• work with estimators, technicians, and insurance partners
• address customer concerns
• maintain records and documentation
• support office organization and daily workflow.

What we're looking for

Skills & competencies

customer service representative

collision repair

customer experience

repair updates

vehicle intake

scheduling

insurance coordination

new salisbury in

martin's body shop

$18–$24/hr

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance and growth opportunities
• supportive team culture
• training and development
• paid time off and holidays.

Why this role

The posting identifies customer service experience as preferred and automotive or collision experience as a plus, but not required.

About the employer

Martin's Body Shop is hiring for this role. Industry: Automotive Body, Paint, and Interior Repair and Maintenance. Sector: 81.