Service Manager, Dealership Operations

Job overview

The Service Manager, Dealership Operations role is onsite in Boston, MA. Compensation is not specified; the posting describes a competitive wage. Carvana’s dealership service process supports its goal of delivering quality vehicles and a no-hassle car-buying experience. The manager coordinates shop workflow, leads Service Advisors, and works with the Associate General Manager, Foreman, Parts Lead, technicians, and scheduling team. The role helps keep repairs moving, meet promised completion times, and improve shop throughput and customer wait times.

What you'll do

• Coordinate daily dispatch with the Associate General Manager and Foreman
• assign work based on technician skills, repair type, and bay availability
• manage the open repair-order queue and flag priority changes
• identify stalled jobs and help clear delays
• lead, schedule, and coach Service Advisors
• ensure warranty repair orders meet OEM documentation standards
• coordinate with parts, technicians, and scheduling
• report results and set priorities in daily production meetings.

What we're looking for

Skills & competencies

service manager

dealership operations

automotive service

repair order queue

shop dispatch

service advisor leadership

boston ma

carvana

full-time

oem warranty documentation

high-volume shop

weekend work may be requested

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision benefits
• 401(k) with company match
• student loan payments
• vehicle discounts
• pet benefits
• wellness program
• career development opportunities.

Why this role

Requires five or more years in automotive service, including team leadership, and experience with dispatch or production scheduling in a high-volume shop. Dealer management system experience is required; Tekion is a plus. Medical, dental and vision benefits, 401(k) match, student loan payments, vehicle discounts, pet benefits, wellness program, and career development opportunities are listed. Overtime and weekends may be requested for special programs and events.

About the employer

Carvana is hiring for this role. Industry: New Car Dealers. Sector: 44.