Client Service Representative - Entry Level

Job overview

The Client Service Representative - Entry Level role is onsite in Norfolk, VA. Compensation is not specified. The representative supports GEM’s work with charitable organizations to amplify their programs and drive positive change, serving its fundraising and marketing and communications teams. The role helps process donations, maintain donor records, respond to inquiries, and coordinate donor communications and fundraising events. Accurate data and responsive service support the organization’s fundraising efforts and relationships with donors.

What you'll do

• Serve as the primary contact for external and internal fundraising inquiries
• acknowledge and thank new and departing donors
• collaborate on donor communications
• support fundraising and promotional events, including planning and logistics
• maintain the donor database and provide internal training and support for accurate data entry
• assist with data input, amendments, reports, and queries
• stay informed about fundraising initiatives and industry news
• contribute ideas to improve fundraising efforts.

What we're looking for

Skills & competencies

client service representative

entry level

norfolk va

gem

full-time

donor relations

fundraising support

donation processing

donor database

donor communications

event support

data entry

charitable organizations

Work arrangement

• Weekend coverage required

Benefits & perks

• Professional growth and experience in fundraising and donor relations
• collaborative team environment
• opportunity to contribute to community-focused initiatives.

Why this role

Prior experience is a plus but not mandatory; opportunity to gain experience in fundraising and donor relations while supporting charitable organizations.

About the employer

GEM is hiring for this role. Industry: All Other Business Support Services. Sector: 56.