Customer Service Representative

Job overview

Customer Service Representative is an onsite role in Falls Creek, PA. Compensation is not specified. The posting says Gary & Sons has built its reputation by taking care of customers and building a team people want to stay with; the listing employer is Sila Services. The representative supports customer service and service operations by answering calls, scheduling appointments, understanding customer needs, maintaining accurate records, following up, and communicating with dispatchers and technicians.

What you'll do

• Answer incoming calls
• schedule service appointments and gather customer information
• listen to concerns and identify needs
• manage multiple calls and priorities
• follow up with customers
• identify opportunities for additional services and maintenance plans
• maintain customer information in company systems
• communicate with dispatchers, technicians, and teammates
• handle concerns professionally
• assist with administrative tasks and projects.

What we're looking for

Skills & competencies

customer service representative

falls creek pa

sila services

gary & sons

phone support

service appointments

customer follow-up

customer records

dispatch coordination

home services

hvac experience a plus

medical, dental and vision

401(k) match

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with company match
• paid time off and holidays
• company-paid life and disability insurance
• paid training and professional development
• career growth opportunities.

About the employer

Sila Services is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.