Patient Support Representative — Front Desk

Job overview

The Patient Support Representative role is onsite in Robbinsville, NC. Compensation is not specified. Appalachian Mountain Community Health Centers provides the office setting where this role serves as a general contact point for clients, providers, and third parties. The representative coordinates front-desk communication and administrative support so client inquiries reach the appropriate staff and appointments and records are handled accurately. The role supports access to care through scheduling, registration, insurance verification, and follow-up.

What you'll do

• Answer, screen, prioritize, and delegate telephone inquiries
• return calls
• refer clinical inquiries to appropriate clinical staff for triage
• schedule appointments
• welcome and register clients
• collect payments and verify insurance information
• send and follow up on messages through the EHR
• maintain and update electronic health records
• use registries to contact patients needing preventive care or chronic-condition follow-up
• triage calls and follow up on requests as appropriate.

What we're looking for

Skills & competencies

patient support representative

front desk

robbinsville nc

appalachian mountain community health centers

patient scheduling

client registration

ehr

insurance verification

telephone inquiries

patient outreach

healthcare administration

Work arrangement

• Weekend coverage required

Why this role

Insurance verification experience is preferred but not required. The role uses electronic health records and client registries.

About the employer

Appalachian Mountain Community Health Centers is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.