Entry-Level Bilingual Insurance Customer Service Representative

Job overview

The Entry-Level Bilingual Insurance Customer Service Representative role is onsite in Lewisville, TX; salary is $24,000–$60,000 per year. Oliveira Insurance Agency is a family-oriented local office serving its community and seeks a bilingual team member to help customers understand insurance choices. The representative handles policyholder inquiries, explains coverage, processes routine payments and policy changes, and documents interactions. English fluency and Portuguese or Spanish fluency help the role bridge language gaps and support clear, helpful service to local customers.

What you'll do

• Handle incoming policyholder calls
• explain policy details and coverage options in clear language
• process routine payments and policy modifications
• document customer interactions in internal systems
• collaborate with the team to support customers
• handle sensitive information with integrity and care.

What we're looking for

Skills & competencies

lewisville tx

oliveira insurance agency

bilingual customer service

insurance

portuguese

spanish

entry-level

policyholder support

property and casualty license

$24k–$60k

monday–friday

evenings off

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, hands-on training, career growth opportunities, flexible schedule, and evenings off.

Why this role

Entry-level opportunity with hands-on training, career growth opportunities, flexible scheduling, Monday–Friday schedule, and evenings off. Requires English and Portuguese or Spanish fluency and an active Property and Casualty license or willingness to earn one shortly after joining.

About the employer

Oliveira Insurance Agency is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.