Lead Client Service Representative

Job overview

The Lead Client Service Representative role is onsite in Middletown, CT, and pays $19.75–$25.75 per hour. The position supports Pieper Veterinary’s Specialty, Emergency, and Primary Care hospital, whose stated vision is to help the community and its people and animals be happier and healthier. This hands-on lead supports front-desk operations while performing client service work. By coaching the team, coordinating daily workflow, and helping clients and patients navigate hospital visits, the role contributes to a welcoming and well-organized care experience.

What you'll do

• Train, cross-train, and mentor client service team members
• share policies and protocols
• coordinate with other departments on client and patient needs
• direct daily work and task completion
• support breaks and workflow
• perform reception, phone communication, appointment coordination, medical record maintenance, payment processing, and administrative support
• cover shifts or stay late when needed.

What we're looking for

Skills & competencies

client service representative

team lead

veterinary hospital

client reception

appointment coordination

medical records

payment processing

middletown ct

pieper veterinary

$19.75–$25.75/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and holidays
• career growth and training
• medical, dental, and vision insurance
• mental health services
• 401(k) with employer match
• employee pet care discount up to 75%
• annual uniform allowance.

Why this role

Combines front-desk client service with day-to-day team leadership in a veterinary hospital.

About the employer

Pieper Veterinary is hiring for this role. Industry: Veterinary Services. Sector: 54.