Customer Care Agent - Relocate to Warroad, MN

Job overview

The Customer Care Agent serves as the primary point of contact for dealers and customers, providing support for product inquiries, warranty concerns, and system navigation at Marvin. This onsite role is based in Rockford, IL, with relocation support provided for a move to the company headquarters in Warroad, MN, and offers a pay rate of $23.00 to $29.00 per hour. This role is central to the company's customer experience strategy, ensuring timely and empathetic resolution of issues. The agent educates partners on order management software and facilitates onboarding, contributing to the overall service standards of the organization.

What you'll do

• Serve as primary contact for inquiries, educate dealers on software and warranty processes, resolve customer issues, and support new dealer onboarding.

What we're looking for

Skills & competencies

full-time

day shift

rockford il

customer service

customer support

relocation assistance

sign-on bonus

marvin

manufacturing

building materials

crm

salesforce

problem solving

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, paid holidays, paid parental leave, 401(k) match, profit sharing, $300 wellbeing account, Better Living Day, Brighter Days Fund.

Why this role

$1,500 sign-on bonus, relocation package provided, Forbes Top Large Employer.

About the employer

Marvin is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.