Remote Fraud Call Center Representative

Job overview

The Remote Fraud Call Center Representative is an onsite role based in Dorado, PR. Compensation is not specified beyond the $12.10/hour rate mentioned in the posting, which supports Conduent's mission-critical services for government and corporate clients. This role exists to provide high-quality customer service in a fast-paced environment. The representative handles inbound calls, resolves customer inquiries, and ensures performance metrics are met to maintain high customer satisfaction.

What you'll do

• Provide professional customer service support via inbound calls
• Handle high-volume call center interactions efficiently and accurately
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction.

What we're looking for

Skills & competencies

full-time

day shift

dorado pr

conduent

customer service

fraud

remote

inbound calls

data entry

no degree required

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision insurance, paid time off, paid holidays, paid training, career growth opportunities.

Why this role

Monthly incentive opportunity of up to $350 after training; Paid training provided; Benefits from day one.

About the employer

Conduent Business Solutions of Puerto Rico, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.