Front Desk Supervisor, Hotel Operations

Job overview

The Front Desk Supervisor, Hotel Operations role is onsite in Austin, TX. Compensation is not specified. The role supports hotel front desk operations for Soho House and focuses on personalized guest service. The supervisor guides front desk shifts and staff while helping ensure guests receive timely, professional service. The role contributes to smooth hotel operations by coordinating tasks, resolving guest concerns, supporting training, and handling check-in, check-out, and concierge requests.

What you'll do

• Oversee scheduled shifts and delegate tasks
• build relationships with guests, members, and group contacts
• resolve complaints and respond to requests
• train and coach department staff
• communicate across departments
• protect VIP privacy
• greet and check guests in and out
• provide concierge assistance
• support safety and emergency response
• maintain reliable attendance.

What we're looking for

Skills & competencies

front desk supervisor

hotel operations

guest services

hospitality

team leadership

guest relations

concierge services

austin tx

soho house

flexible schedule

nights and weekends as needed

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible full-time employees receive medical, dental, and vision benefits
• retirement fund with 2% match
• sick and vacation days
• learning and development courses
• team meals
• and team events.

Why this role

Full-time employees are eligible for medical, dental, vision, retirement matching, paid time off, learning and development, team meals, and other listed perks.

About the employer

Soho House & Co. is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.