Associate General Manager, Dealership Operations

Job overview

The Associate General Manager, Dealership Operations role is onsite in Cleveland, OH; compensation is not specified. The position supports Carvana’s dealership service and parts businesses, facilities, and OEM relationships, advancing its goal of a no-hassle car-buying experience. This leader oversees dealership operations and a team of up to 50 associates and managers, with responsibility for customer satisfaction, profitability, compliance, and operational performance. The role coordinates service and parts workflows, facility upkeep, OEM alignment, team development, and continuous improvement.

What you'll do

• Lead service and parts operations
• review performance indicators and implement action plans
• improve workflow and throughput
• oversee warranty processes and customer experience
• manage facility maintenance, vendors, safety, and compliance
• serve as liaison to OEM representatives
• recruit, train, mentor, and develop teams
• lead process-improvement initiatives.

What we're looking for

Skills & competencies

associate general manager

dealership operations

service operations

parts operations

facilities management

oem relations

customer satisfaction

operational excellence

cleveland oh

carvana

Work arrangement

• Weekend coverage required

Why this role

Leadership scope includes oversight of up to 50 associates and managers and responsibility spanning service, parts, facilities, and OEM relationships.

About the employer

Carvana is hiring for this role. Industry: Automotive Parts and Accessories Retailers. Sector: 44.