Mechanical Technical Customer Support Specialist — Cryogenic Products

Job overview

The Mechanical Technical Customer Support Specialist — Cryogenic Products role is hybrid in Allentown, PA, with an annual salary range of $90,000–$110,000. The position supports customers and internal teams using Sumitomo SHI cryogenic products and collaborates with engineering, sales, product, and customer support. The specialist provides front-line technical guidance on product operation, installation, maintenance, and troubleshooting. The role helps customers apply and operate products successfully and coordinates corrective actions with internal teams to support a strong customer experience.

What you'll do

• Respond to customer inquiries about cryogenic product operation, installation, and maintenance
• diagnose mechanical, electrical, and software-related issues
• guide customers through troubleshooting by phone, video, or screen share
• document interactions and findings in CRM
• collaborate with engineering, quality, service, and product development
• help maintain technical materials
• follow warranty, process, and safety requirements.

What we're looking for

Skills & competencies

technical customer support

cryogenic products

allentown pa

sumitomo shi

mechanical troubleshooting

customer support

crm

engineering collaboration

hybrid

travel up to 10%

$90k–$110k/year

cryogenic safety

Work arrangement

• Weekend coverage required

Why this role

The role includes travel up to 10% and a hybrid work environment; the posting calls for an associate’s or bachelor’s degree in a related engineering field plus five years of relevant experience.

About the employer

Sumitomo shi Cryogenics Of America Inc is hiring for this role. Industry: Other Scientific and Technical Consulting Services. Sector: 54.