Guest Service Representative

Job overview

Guest Service Representative is an onsite role in Hyannis, MA, paying $18 per hour. The position supports front desk operations at Margaritaville Resort Cape Cod and reports to the Front Desk Manager. The representative welcomes and registers guests, manages room and account records, processes payments, and responds to guest needs. The role supports a smooth hotel stay by coordinating reservations, checkout, guest communications, and requests involving housekeeping, maintenance, and local services.

What you'll do

• Greet, register, and assign rooms
• verify payment arrangements
• maintain room availability and guest account records
• compute bills and collect payments
• issue room keys
• review charges at checkout
• post charges
• transmit and receive messages
• contact housekeeping or maintenance about reported problems
• make and confirm reservations
• record comments or complaints
• arrange tours, taxis, or restaurant reservations
• answer questions about hotel services and local directions.

What we're looking for

Skills & competencies

guest service representative

front desk agent

hyannis ma

margaritaville resort cape cod

$18/hr

hotel guest services

reservations

room assignments

guest accounts

payment processing

customer service

front desk

Work arrangement

• Weekend coverage required

Why this role

The posting identifies the job as Front Desk Agent in the description and requires a high school diploma and two to four years of related experience or equivalent.

About the employer

MARGARITAVILLE RESORT CAPE COD is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.