Customer Care Agent — Monday–Friday, 8:00 a.m.–5:00 p.m.

Job overview

The Customer Care Agent — Monday–Friday, 8:00 a.m.–5:00 p.m. role is onsite in Knoxville, TN. The posting does not specify compensation. The agent reports to the Customer Care Manager and works with customer service and operations personnel. The role responds to customer inquiries and complaints, provides information about services, and supports account and records administration. It contributes to customer satisfaction through timely follow-up, accurate data entry, and coordination with internal teams.

What you'll do

• Answer incoming calls, faxes, and emails
• respond to customer requests
• assess customer needs
• resolve complaints and follow up
• enter account and location information
• assign customer departments in the computer system
• file customer paperwork and store prior-month files
• assist with customer problems
• and work on special projects as required.

What we're looking for

Skills & competencies

customer care agent

vrc companies

knoxville tn

customer service

customer inquiries

complaint resolution

phone support

email support

data entry

records filing

10-key

monday–friday schedule

Work arrangement

• Weekend coverage required

Why this role

The posting requires one year of experience, customer-support experience, computer knowledge, 10-key by touch, and typing skills preferably at 45–55 words per minute with 95–100% accuracy. The title states a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule.

About the employer

VRC Companies Careers is hiring for this role. Industry: Other Business Service Centers (including Copy Shops). Sector: 56.