Customer Service Manager

Job overview

The Customer Service Manager role is listed onsite in Okarche, Oklahoma; the description identifies the work location as Northwest Oklahoma City, Oklahoma. Compensation is $65,000–$75,000 annually. The role is with a consumer products company and is being recruited through Addison Group. The manager leads customer support operations, develops service team members, handles escalated concerns, and improves processes across customer touchpoints. By monitoring service performance and coordinating with operations and fulfillment, the role supports a consistent customer experience and effective resolution of order-related issues.

What you'll do

• Lead, coach, and develop the customer service team
• set standards for customer interactions and issue resolution
• oversee support across multiple channels
• handle complex and escalated concerns
• maintain service resources and procedures
• conduct quality reviews
• partner with operations and fulfillment on order issues
• monitor service metrics and identify improvements
• develop proactive customer communications
• share customer feedback and trends with leadership.

What we're looking for

Skills & competencies

customer service manager

okarche ok

northwest oklahoma city

addison group

e-commerce

consumer products

customer support

team leadership

escalation management

crm

fulfillment coordination

$65k–$75k

medical benefits

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k)
• leadership and professional development opportunities.

Why this role

The role combines hands-on team leadership with cross-functional work involving operations, fulfillment, and leadership teams.

About the employer

Addison Group is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.