Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is described as hybrid, with the agency located in Frisco, TX. Annual compensation is $40,000–$60,000. Mike Bergman’s agency serves customers in English, Spanish, Cantonese, and Mandarin. The representative supports agency growth by answering policy questions, assisting with policy changes, processing claims, and maintaining accurate interaction records. The role coordinates with agency colleagues and helps anticipate the needs of community members.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

full-time

customer service representative

insurance

policy support

claims processing

customer records

hybrid

frisco tx

state farm agent

$40k–$60k

401(k)

paid time off

health insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) match, paid time off, paid holidays, health benefit options including major medical, dental, and vision, and quarterly team-building activities.

Why this role

The agency describes hybrid work schedules, multilingual service in four languages, and internal growth opportunities for driven, sales-minded candidates.

About the employer

Mike Bergman - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.