Medical Support Assistant

Job overview

The Medical Support Assistant role is remote, with employees required to work within 50 miles of an authorized facility; Cheyenne, WY is the listing location. Compensation is $20.97 per hour, plus $5.42 per hour for company-paid healthcare or additional cash for employees with an eligible healthcare plan. The role supports the Department of Veterans Affairs VISN 19 Office of Community Care. The assistant coordinates Veteran appointments and Community Care consults, maintains patient information, and communicates with Veterans, VA staff, and community providers. Accurate scheduling and records support help the VA coordinate timely care while meeting privacy, quality, and information-security requirements.

What you'll do

• Coordinate Veteran appointment scheduling and required pre- and post-appointment contacts
• review, track, and respond to electronic orders and Community Care consults
• process consults through VA systems
• coordinate care with community providers
• update patient demographics and insurance information
• process records for CPRS and VistA
• answer and route calls
• protect sensitive information and meet VA workload, timeliness, quality, and performance standards.

What we're looking for

Skills & competencies

medical support assistant

remote

full-time

united states resident

va community care

veteran scheduling

appointment coordination

consult management

patient records

hipaa

monday–friday

$20.97/hr plus $5.42/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• dental, health, life, and vision insurance
• paid time off.

Why this role

100% remote, but employees must work within 50 miles of an authorized facility; Monday–Friday business hours, with an eight-hour shift between 7:00 a.m. and 4:30 p.m., excluding federal holidays; routine travel is not authorized, though limited travel may be required for onboarding-related needs.

About the employer

CITADEL FEDERAL SOLUTIONS LLC is hiring for this role. Industry: Facilities Support Services. Sector: 56.