Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Kingman, AZ, with a Monday–Friday schedule from 8:00 AM to 5:00 PM and rotating Saturdays. Compensation is not specified; the posting describes competitive hourly pay and performance-based bonuses. The role supports Ambient Edge customers in the company’s HVAC home-services business. As a first point of contact, the representative handles inbound and outbound calls, schedules service appointments, answers questions, and helps resolve concerns. Accurate customer records, clear communication, and attentive follow-up support a positive customer experience and repeat business.

What you'll do

• Convert incoming calls into booked service appointments
• deliver call scripts
• respond to customer requests and resolve issues
• build customer rapport
• participate in training and outbound calling
• follow the company’s complaint-resolution plan
• and maintain complete, accurate customer database records.

What we're looking for

Skills & competencies

customer service representative

full-time

ambient edge

kingman az

hvac

home services

inbound calls

outbound calls

appointment scheduling

customer support

rotating saturdays

performance bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid holidays and vacation
• nearly 100% company-paid medical, dental, and vision coverage for the employee and 50% family coverage
• 401(k) with 100% company match
• training and development.

About the employer

Ambient Edge is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.