IT Service Desk Specialist

Job overview

The IT Service Desk Specialist role is onsite in Irvine, CA. Pay is $24–$27 per hour. The specialist supports Westcliff University students, faculty, and staff as part of the university IT team. This Tier 1 role provides first-line technical assistance, manages and resolves tickets, and escalates issues that need further support. Clear documentation, security procedures, and user-focused service help maintain access to university systems and technology.

What you'll do

• Serve as the first contact for IT requests
• manage, prioritize, and resolve TeamDynamix tickets
• troubleshoot common hardware, software, application, printer, and connectivity issues
• support Google Workspace, Okta, Zoom, and Windows
• assist with account access and password recovery
• verify user identity before account changes
• document resolutions
• escalate unresolved issues
• contribute to support documentation.

What we're looking for

Skills & competencies

it service desk specialist

tier 1 support

help desk

teamdynamix

google workspace

okta

zoom

windows

irvine ca

westcliff university

$24–$27 per hour

ticket resolution

account support

technical troubleshooting

Work arrangement

• Weekend coverage required

Why this role

The posting requires a bachelor’s degree in a related field and 1–3 years of IT support experience. CompTIA A+ certification is a plus but not required.

About the employer

Westcliff University is hiring for this role. Industry: Colleges, Universities, and Professional Schools. Sector: 61.