Customer Service Representative (CSR)

Job overview

The Customer Service Representative (CSR) works onsite in Albuquerque, NM. Compensation is $15–$20 per hour. The role supports Number 1 Plumbing, A/C, Solar & Electric by helping customers schedule service and resolve questions efficiently. The CSR serves as a primary customer contact, providing accurate information, documenting interactions, and coordinating with service and installation teams. Timely responses and effective escalation help maintain a positive customer experience.

What you'll do

• Respond to customer inquiries and requests courteously and accurately
• schedule service calls and installations
• troubleshoot issues and guide customers through solutions
• maintain clear records of interactions, requests, and outcomes
• escalate unresolved cases with context and recommendations
• support quality and service standards.

What we're looking for

Skills & competencies

customer service representative

csr

albuquerque nm

nopaces llc

plumbing services

customer support

service scheduling

installation scheduling

issue resolution

$15–$20/hr

full-time

servicetitan preferred

Work arrangement

• Weekend coverage required

Why this role

Full-time onsite role; ServiceTitan familiarity is a plus; customer service or another customer-facing role is required.

About the employer

Nopaces LLC is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.