Customer Service Specialist

Job overview

The Customer Service Specialist role is based in Belmont, NH, with flexible in-office and remote scheduling based on business needs; compensation is not specified. Rowell’s Services is a family-owned company serving homeowners throughout New Hampshire. The specialist answers customer calls, schedules service appointments, documents requests, and coordinates with dispatchers, technicians, and office colleagues. The role helps customers obtain needed services and keeps daily operations organized through accurate information, responsive communication, and problem-solving.

What you'll do

• Answer incoming customer calls
• schedule service appointments and answer service questions
• gather and document service-request information
• communicate with dispatchers, technicians, and team members
• assist with appointment changes and service concerns
• maintain customer and service details in company systems
• manage multiple calls and tasks
• anticipate customer needs and help find solutions.

What we're looking for

Skills & competencies

customer service specialist

belmont nh

rowell’s services

part-time listing

customer calls

appointment scheduling

service requests

dispatch coordination

customer records

flexible in-office and remote scheduling

weekend availability may be required

service titan

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and dental insurance with a portion of premiums paid by the company, short-term disability, life and AD&D coverage, voluntary benefits, 401(k) match, paid time off, paid training, and career development.

Why this role

Flexible in-office and remote scheduling is based on business needs. Weekend availability may be required. Service Titan or Dialpad experience is preferred but not required; training is offered.

About the employer

Rowell's Services is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.