Dental Call Center Representative

Job overview

The Dental Call Center Representative role is an onsite position based in Boynton Beach, FL. Compensation is not specified, and this role supports the Patient Service Team at Sage Dental, a leading Dental Support Organization in the Southeast. This role exists to manage patient communications via phone, webchat, and online platforms. The representative contributes to the team by scheduling appointments, answering patient questions, and resolving complaints to ensure a positive patient experience.

What you'll do

• Handle high volume inbound and outbound calls.
• Listen to patients and provide accurate, efficient responses.
• Schedule appointments and maintain data entry accuracy.
• Utilize scripts and tools.
• Collect insurance information.
• Diffuse difficult calls.
• Respond to webchat queries.
• Document issues and resolutions.

What we're looking for

Skills & competencies

full-time

day shift

boynton beach fl

sage dental

call center

customer service

patient support

spanish speaking plus

no on-call

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical Insurance, 401(k), Vision, PTO.

Why this role

2-week training program provided, growth opportunities, competitive base pay.

About the employer

Sage Dental is hiring for this role. Industry: Offices of Dentists. Sector: 62.