Digital Success Partner, Specialty Diagnostics

Job overview

Compensation is $67–$88 per year. The Digital Success Partner, Specialty Diagnostics is an onsite role based in Palo Alto, CA. in the posting. This role supports the IT Applications team at Stanford Health Care, serving as a connective layer between clinical stakeholders and technology services. This position exists to manage business relationships and define problems within the specialty diagnostics domain. It contributes to the organization by ensuring transparency, facilitating communication, and aligning technology delivery with operational needs through influence and critical thinking.

What you'll do

• Owns stakeholder relationships in a primary domain
• provides backup coverage in a secondary area. Maintains a current understanding of clinical and operational needs within assigned domains. Provides concise status communication for leaders and stakeholders. Works fluently in ServiceNow to monitor ticket status. Proactively communicates on behalf of all of TDS across tickets, projects and programs. Serves as a consistent liaison between operations, informatics, application teams, and TDS leadership. Works collectively with other DSPs to recognize cross-organizational patterns. Collaborates with Medical Informatics Directors and Nurse Informaticists. Facilitates resolution of disagreements between operators. Leads problem definition to clarify whether an issue requires a technology fix or an operational fix.

What we're looking for

Skills & competencies

full-time

day shift

palo alto ca

stanford health care

digital success partner

specialty diagnostics

onsite

healthcare it

relationship management

problem definition

Work arrangement

• Weekend coverage required

Why this role

Requires 4-7 years of relevant experience in a technical analyst, clinical operations, informatics, or informatics education role.

About the employer

Stanford Health Care is hiring for this role. Industry: HMO Medical Centers. Sector: 62.