Customer Service Manager, Route & Account Management

Job overview

The Customer Service Manager, Route & Account Management role is onsite in Beaumont, TX, with a 4:30 a.m. start based on business needs. Salary is $60,000–$65,000 per year, depending on experience; a yearly bonus opportunity and company vehicle are also listed. Canteen provides workplace markets, office coffee and snacks, unattended retail, and culinary services. The role oversees day-to-day customer service and route operations, coordinating drivers, clients, and operations staff to maintain product availability and service standards. It supports customer retention, client experience, and operational performance through site visits, compliance, merchandising, and account-level sales planning.

What you'll do

• Conduct site visits and support client retention
• assist branches with grand openings
• review compliance reporting and ensure account standards are met
• develop and implement action plans to improve performance
• work with local management on account-level sales plans and profitability
• improve customer retention and point-of-sale experience
• identify pricing and product opportunities
• enforce merchandising standards
• assess locations through audit reports
• when needed, perform route driver duties, including delivering products and stocking and maintaining vending and related equipment.

What we're looking for

Skills & competencies

customer service manager

route management

account management

client retention

merchandising

sales planning

vending operations

beaumont tx

canteen

$60k–$65k per year

4:30 a.m. start

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits listed include medical, dental, vision, life and disability insurance, retirement plan, paid time off, holiday time off, shopping program, wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.

Why this role

A bachelor’s degree is preferred; a two-year college degree or equivalent combination of education and experience is acceptable. Three years of driving experience and a valid Non-CDL Class C driver’s license are listed requirements.

About the employer

Canteen is hiring for this role. Industry: Caterers. Sector: 72.