Director of Client Services
Employment type
Full-time
Work setting
On-site
Location
00901, PR
Schedule
Day shift
Posted
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Job overview
The Director of Client Services is an onsite role based in San Juan, PR (00901), with compensation not specified. This position supports the leadership team at Deca Analytics. The role exists to oversee the health, performance, and scalability of the client portfolio. It contributes to the firm's success by leading high-performing teams and ensuring operational excellence in a regulated environment.
What you'll do
- Lead and develop client service teams
- establish performance standards
- oversee portfolio health and retention
- optimize service workflows
- act as an escalation point
- provide executive-level reporting.
What we're looking for
- Skills & competencies
- full-timesan juan prdirectorclient servicesleadershipoperationsportfolio managementbilingualprofessional servicesonsite
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive base salary, Performance-based incentives, 100% employer-paid health insurance, Professional development support.
Why this role
Requires 10-15+ years of leadership experience and bilingual proficiency in English and Spanish.
About the employer
Deca Analytics is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Administrative Management and General Management Consulting Services
- Occupation code
- 11-1021.00
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Listing ID: d2755fc2-d7e3-4f84-979f-db687e659390