Senior Manager, Customer Success
Compensation
$125k – $135k /yr
Employment type
Full-time
Work setting
On-site
Location
Carson City, NV
Schedule
Day shift
Posted
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Job overview
The Senior Manager, Customer Success is an onsite role based in Carson City, NV. The base salary range is $125,000 - $135,000 USD, with OTE of $150,000-$170,000. This role leads customer success teams for iCIMS, an enterprise hiring platform. This role exists to lead and scale high-performing teams that drive customer adoption, retention, and value realization. By fostering operational excellence and cross-functional alignment, the manager ensures that clients achieve their business objectives using the company's hiring technology.
What you'll do
- Lead and coach Customer Success managers
- drive operational performance
- monitor team metrics
- optimize processes
- partner with cross-functional leaders
- oversee customer portfolios
- drive renewal and growth objectives.
What we're looking for
- Skills & competencies
- full-timeday shiftcarson city nvicimscustomer successmanagementsaasleadership$125k-$135k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k), disability, life insurance, parental leave, open vacation policy, tuition reimbursement.
Why this role
Requires 7-11+ years of experience in SaaS customer-facing functions.
About the employer
iCIMS is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-2022.00
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Listing ID: d264b7dd-2788-4e7f-9508-871248d446c3