Licensed Insurance Customer Service Representative

Job overview

The Licensed Insurance Customer Service Representative role is listed in San Antonio, TX, with onsite, remote, or hybrid arrangements open. The posting states an annual salary range of $41,600–$52,000. Shannon Miller Insurance is an independent agency serving individuals, families, and businesses throughout Texas. The representative supports clients with policy information, coverage reviews, renewals, and service needs, helping maintain trusted relationships and identify opportunities to better match insurance products to client needs. The role requires an active Texas Property and Casualty license and at least two years of Personal Lines insurance customer support experience.

What you'll do

• Answer inbound calls and conduct outbound follow-up as needed
• identify customer needs and explain coverage options
• conduct proactive renewal reviews
• build long-term client relationships
• identify referral and new-business opportunities through service
• provide accurate product, policy, and service information
• adapt to new processes, carriers, and systems
• maintain licensing and compliance requirements
• document customer interactions and update database records
• collaborate with team members to resolve issues
• stay current on products and industry changes
• handle escalated concerns professionally.

What we're looking for

Skills & competencies

licensed customer service representative

shannon miller insurance

san antonio tx

insurance customer service

property and casualty license

texas license

personal lines

client renewals

coverage reviews

inbound calls

customer relationships

policy support

full-time

$41,600–$52,000 per year

Work arrangement

• Weekend coverage required

Why this role

The employer is open to onsite, remote, or hybrid arrangements. An active Texas Property and Casualty license and at least two years of Personal Lines insurance customer support experience are required.

About the employer

SHANNON MILLER INSURANCE LLC is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.