Customer Support Representative

Job overview

The Customer Support Representative role is onsite in Durham, NC, and pays $17–$20 per hour. The representative supports Streamline Services, an HVAC, plumbing, and electrical company, by serving as an initial point of contact for customers and coordinating service appointments. The role helps customers get information and service scheduled while supporting efficient coordination between customers and field technicians. It also contributes to lead conversion, administrative operations, and the use of AI and office tools to streamline work.

What you'll do

• Respond to customers by phone, email, and online
• schedule appointments and provide service information
• help convert leads into booked services
• manage and prioritize technician schedules
• coordinate with field staff and customers
• provide administrative support
• use AI technology and office tools to streamline operations.

What we're looking for

Skills & competencies

customer support

customer service

appointment scheduling

dispatch coordination

hvac services

plumbing

electrical services

ai tools

durham nc

$17–$20 per hour

full-time

streamline services

Work arrangement

• Weekend coverage required

Benefits & perks

• 100% employer-paid medical and dental insurance
• more than two weeks of paid time off and six company holidays
• special birthday PTO
• 401(k) with 3% company match
• vision and supplemental insurance options
• training and growth opportunities.

Why this role

Requires at least one year of customer-facing experience, a high school diploma or equivalent, and experience using AI tools. Dispatching experience is a plus. The posting lists employer-paid medical and dental insurance, paid time off, company holidays, and a 401(k) match.

About the employer

Streamline Services Inc is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.