Customer Service Department Manager

Job overview

The Customer Service Department Manager is an onsite role based in Kenosha, WI, with a salary range of $85,000 to $100,000 per year. This position supports the Kenosha branch of Uline, a leading distributor of shipping and packaging materials. This role exists to lead and empower customer service teams to maintain Uline's reputation for legendary service. The manager is responsible for training team leads, overseeing daily department operations, and identifying process improvements to enhance efficiency and customer satisfaction.

What you'll do

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

What we're looking for

Skills & competencies

full-time

day shift

kenosha wi

uline

customer service manager

$85k-$100k/yr

onsite

bachelor's degree

management

drug-free workplace

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance, 401(k) with 6% match, paid holidays, generous PTO, tuition assistance, and on-site fitness center.

Why this role

45+ years of stability, comprehensive benefits starting day one, tuition assistance, and on-site fitness center.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.