Customer Experience Manager

Job overview

The Customer Experience Manager role is listed for the United States, but no specific worksite city or state or remote arrangement is provided. Compensation is not specified. The role supports CPI Service customers and works across service, field service, product development, sales, and marketing. The role exists to improve the customer lifecycle and service experience, helping customers onboard, resolve issues, meet service KPIs, and remain engaged. It contributes to customer retention and service improvement by coordinating issue resolution, monitoring performance, and relaying customer feedback internally.

What you'll do

• Onboard service customers using structured project plans
• serve as a primary escalation point and drive issue resolution
• coordinate cross-functional communication
• monitor customer KPIs and implement improvement plans
• track customer-impacting projects
• develop service quality action plans
• identify risks and mitigation strategies
• conduct customer reviews
• coordinate scheduling and field service workflows
• drive continuous improvement.

What we're looking for

Skills & competencies

customer experience manager

crane payment innovations

united states

customer service

customer onboarding

escalation management

customer kpis

service delivery

customer retention

project coordination

field service workflows

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, medical, dental and vision insurance, 401(k) contribution, flexible spending accounts, life insurance, disability benefits, tuition assistance, and childcare discounts.

Why this role

Combines customer experience leadership with structured project delivery for CPI Service customers.

About the employer

Crane Payment Innovations is hiring for this role. Industry: Financial Transactions Processing, Reserve, and Clearinghouse Activities. Sector: 52.