Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Midway, GA. Compensation is $7.25–$14.10 per hour. The representative supports MCI’s customer experience and business process outsourcing services by assisting customers while representing client brands. The role resolves customer concerns through inbound calls, account tools, and clear explanations of products and procedures. It also supports first-call resolution, escalates complex issues when needed, and may use consultative sales techniques to identify service upgrades.

What you'll do

• Engage with customers through inbound calls to understand and resolve concerns
• use internal systems to manage accounts and process requests
• identify opportunities to upsell or upgrade services using consultative sales techniques
• explain products, services, and procedures
• escalate unresolved or complex issues
• work toward first-call resolution through effective communication and problem-solving.

What we're looking for

Skills & competencies

customer service representative

inbound calls

customer support

account management

first-call resolution

consultative sales

upselling

contact center

midway ga

mci careers

$7.25–$14.10/hour

Work arrangement

• Weekend coverage required

Why this role

Applicants must be at least 18 and have a high school diploma or equivalent; typing speed of 20+ words per minute and basic Microsoft Office and Windows familiarity are listed. Full application, screening questions, and a brief pre-employment test are required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.