Program Advocate, Single Adult Shelter

Job overview

The Program Advocate, Single Adult Shelter role is onsite in Lowell, MA, Wednesday through Sunday from 4:00 p.m. to midnight, with a 30-minute unpaid meal break and 37.5 hours per week. Pay is $18 per hour. The role supports SMOC’s shelter program. The advocate helps maintain a safe, secure, and respectful shelter environment during each shift. Through regular rounds, documentation, crisis response, and communication with clients and staff, the role supports shelter operations and client needs.

What you'll do

• Monitor shelter surroundings and respond to issues
• maintain client and staff safety
• review shift logs and communicate handoff information
• maintain shift logs and files
• report problems, rule infractions, and emergencies
• conduct rounds every 15 minutes
• engage clients and address needs
• participate in meetings and training
• protect confidentiality and follow program, agency, and funder requirements.

What we're looking for

Skills & competencies

program advocate

single adult shelter

lowell ma

smoc

wednesday–sunday

4:00 p.m.–12:00 a.m.

37.5 hours/week

shelter operations

client safety

15-minute rounds

crisis response

$18/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Up to three weeks of vacation and two weeks of sick time accrued in the first year
• 12 paid holidays
• employer-paid life insurance, AD&D, and long-term disability for full-time employees
• medical, dental, and vision plans
• 403(b) with company match
• voluntary insurance options
• flexible spending and dependent care accounts
• employee assistance program
• tuition reimbursement.

Why this role

Minimum two years of sobriety; CPR and First Aid certification required.

About the employer

South Middlesex Opportunity Council is hiring for this role. Industry: Temporary Shelters. Sector: 62.