Bilingual Customer Service Representative
Employment type
Full-time
Work setting
On-site
Location
Birmingham, AL
Schedule
Day shift
Posted
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Job overview
The Bilingual Customer Service Representative is an onsite role based in Birmingham, AL. Compensation is not specified for this position, which supports healthcare research studies by conducting patient satisfaction surveys. This role exists to capture accurate patient feedback through structured telephone interviews. The representative ensures data integrity and maintains HIPAA compliance while providing courteous and empathetic service to English and Spanish-speaking patients.
What you'll do
- Conduct patient interviews by phone in English and Spanish using structured survey scripts.
- Enter patient responses in real time while actively listening.
- Maintain patient confidentiality and HIPAA compliance.
- Communicate courteously to encourage participation.
What we're looking for
- Skills & competencies
- full-timeday shiftbirmingham albilingualcustomer servicehealthcaredata entryhipaaonsiteno degree required
- Work arrangement
- Weekend coverage required
Why this role
Bilingual fluency in English and Spanish required; HIPAA-compliant environment.
About the employer
VeroSkills is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
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Listing ID: d22e52bc-4e3e-43db-8015-a917e26476dd